Support

Place a Ticket onto our system and we will be in touch with you to see how we can help.

Printer Support for<br><b>Customers</b>

Printer Support for
Customers

Find Support IT Support for<br><b>Customers</b>

IT Support for
Customers

Find Support Printer Support for<br>Non-Customers

Printer Support for
Non-Customers

Find Support IT Support for<br>Non-Customers

IT Support for
Non-Customers

Find Support

FAQ’s

In the rare event that we are unable to resolve your issue, we will collaborate with your software or hardware vendor to expedite a resolution. If you wish to escalate your case or have a complaint, our office manager is available to assist and ensure your satisfaction. Please note that any complaints you raise are treated with the utmost confidentiality and are only accessible to our management. Alternatively, if you prefer to submit an anonymous complaint, you can do so at complaints@technodocs.co.uk.
Our team possesses the expertise needed to efficiently support all Apple devices, including iMacs, iPhones, MacBooks, MacBook Airs, iPads, Time Machine, AirPort, and others. We also extend our support to various Linux distributions.
Our remote engineers use TeamViewer to establish a secure connection to your computer, essentially allowing them to operate it as if they were on-site. This access is only initiated with your consent.
During business hours, your ticket will typically be assigned within 15 minutes under normal circumstances, although we often respond much faster. If resolving your problem requires an on-site visit by an engineer, they will contact you by phone to arrange a suitable time.
You can reach out to us via email at https://helpdesk.technodocs.co.uk/
We provide support for all facets of your IT environment, covering computers, servers, network equipment, mobile devices, laptops, and beyond.
We offer support for a range of software, including your operating system, Microsoft Office, common applications like Skype, web browsers, printing, scanning, email, and more. For specific third-party bespoke applications like Sage, QuickBooks, and custom software, we prefer to liaise directly with your software vendor. This approach ensures we deliver the high-quality service your business deserves.
Rest assured, our terms are exceptionally transparent, with no fine print or concealed fees in the contract.
Absolutely. You can access and download a copy of our IT support contract here.
At Technodocs, our contract doesn't lock you into a long-term commitment. You have the flexibility to cancel at any time with just a 30-day notice.
Our standard IT support contract encompasses the maintenance and support of all your existing equipment during business hours, along with additional benefits. For detailed information, please contact us at sales@technodocs.co.uk. We charge an additional £75 per hour for 'project' work, which includes tasks such as upgrading four or more computers simultaneously, office relocations, network expansions, new service or server installations, and data or service migrations.
We offer two pricing options: a monthly fixed fee or a pay-as-you-go model. Our IT support subscription cost is determined by the number of computers, servers, and sites you have, billed monthly. For business working hours, our pay-as-you-go rate is £95 per hour for remote assistance.
Our technical director is Andy Hodges, who has been running the company since 2014. He has a strong technical background and understands business IT very well. In addition to his directorial duties, he also advises the engineers on more complex technical problems. He likes to work alongside the remote team on support tickets, so that he has better insight into our customers’ issues and how to improve our service. You can always email him directly on if you have a question for him.
Our company was founded in 2014 by Paul and Andy, who have a passion for high-quality professional support. Since then, we have grown and earned the trust of many Midlands-based customers.
Our office in England are at Sherwood Business Park, Nottingham and for Europe we are based in Krosno, Poland. Supported languages are English, Portuguese and Polish
Our team comprises three field engineers, four remote engineers, and two staff members handling sales plus accounts staff.
Our offices are fully staffed from 9 am to 5 pm, Monday through Friday. On weekends and holidays, we have on-call engineers available to address urgent requests.

info@technodocs.co.uk

0845 527 0770