How can I monitor the progress of my issue resolution?

As soon as you contact us, you’ll initiate a support ticket in our helpdesk system. This ticket is then assigned to an engineer with expertise in the area related to your issue. They will get in touch with you via email or phone to discuss and assist with resolving the ticket. You can log into the helpdesk with your username and password to track progress, or simply keep an eye on your email for updates.