During business hours, your ticket will typically be assigned within 15 minutes under normal circumstances, although we often respond much faster. If resolving your problem requires an on-site visit by an engineer, they will contact you by phone to arrange a suitable time.
What is the expected response time?
During business hours, your ticket will typically be assigned within 15 minutes under normal circumstances, although we often respond much faster. If resolving your problem requires an on-site visit by an engineer, they will contact you by phone to arrange a suitable time.