IT Support

In the rare event that we are unable to resolve your issue, we will collaborate with your software or hardware vendor to expedite a resolution. If you wish to escalate your case or have a complaint, our office manager is available to assist and ensure your satisfaction. Please note that any complaints you raise are […]

In the rare event that we are unable to resolve your issue, we will collaborate with your software or hardware vendor to expedite a resolution. If you wish to escalate your case or have a complaint, our office manager is available to assist and ensure your satisfaction. Please note that any complaints you raise are treated with the utmost confidentiality and are only accessible to our management. Alternatively, if you prefer to submit an anonymous complaint, you can do so at complaints@technodocs.co.uk.
Our team possesses the expertise needed to efficiently support all Apple devices, including iMacs, iPhones, MacBooks, MacBook Airs, iPads, Time Machine, AirPort, and others. We also extend our support to various Linux distributions.
Our remote engineers use TeamViewer to establish a secure connection to your computer, essentially allowing them to operate it as if they were on-site. This access is only initiated with your consent.
During business hours, your ticket will typically be assigned within 15 minutes under normal circumstances, although we often respond much faster. If resolving your problem requires an on-site visit by an engineer, they will contact you by phone to arrange a suitable time.
You can reach out to us via email at https://helpdesk.technodocs.co.uk/
We provide support for all facets of your IT environment, covering computers, servers, network equipment, mobile devices, laptops, and beyond.

info@technodocs.co.uk

0845 527 0770