FAQs

Absolutely. You can access and download a copy of our IT support contract here.

Frequently Asked Questions

You can reach out to us via email at https://helpdesk.technodocs.co.uk/
As soon as you contact us, you'll initiate a support ticket in our helpdesk system. This ticket is then assigned to an engineer with expertise in the area related to your issue. They will get in touch with you via email or phone to discuss and assist with resolving the ticket. You can log into the helpdesk with your username and password to track progress, or simply keep an eye on your email for updates.
Our remote engineers use TeamViewer to establish a secure connection to your computer, essentially allowing them to operate it as if they were on-site. This access is only initiated with your consent.
Selling products or services online is the way forward, but the process of setting up and implementing an e-commerce platform can be daunting and time-consuming. That's where we step in.
We offer support for a range of software, including your operating system, Microsoft Office, common applications like Skype, web browsers, printing, scanning, email, and more. For specific third-party bespoke applications like Sage, QuickBooks, and custom software, we prefer to liaise directly with your software vendor. This approach ensures we deliver the high-quality service your business deserves.
Our team possesses the expertise needed to efficiently support all Apple devices, including iMacs, iPhones, MacBooks, MacBook Airs, iPads, Time Machine, AirPort, and others. We also extend our support to various Linux distributions.

info@technodocs.co.uk

0845 527 0770